Paypal apologizes, seeks to “move forward” to help bring aid to typhoon victims
Oct. 13, 2009 7 Comments Posted under: Blog Action, Blog Feature, Breaking News, Commentary, Consumer Rights
Soon after turning over to the Philippine National Red Cross the last check from TXTPower’s fundraising campaign for typhoon Ondoy’s victims, I received a call from Mr. Mario Shiliashki, general manager of PayPal Southeast Asia & India.
Mr. Shiliashki told he was “reaching out on behalf of the company” to apologize for the incident and assured the company’s respect and support for the efforts of Filipinos and our friends abroad to provide relief aid to victims of the typhoons Ondoy and Pepeng. He said that what had happened would help improve Paypal’s processes and procedures.
Even as I thanked Paypal for lifting restrictions on the TXTPower account, I expressed to Mr. Shiliashki the disappointment and anger of the Filipino online community over what the company did to TXTPower and to PhilippineAid.com.
Mr. Shiliashki confirmed that the permit issued by Singapore’s regulators allows Paypal Southeast Asia & India to accept and handle payments “only for goods and services” and not for donations to non-profits and charities.
However, Mr. Shiliashki and I agreed to “move forward” despite this regulatory issue because of the importance of sending relief aid to the typhoon victims. Mr. Shiliashki told me that Paypal would try to seek exemptions from Singapore’s regulators for a number of Philippines-based non-profits and charities.
Hopefully, given this small window, online donation and fundraising campaigns via Paypal can resume soon and help bring much needed relief aid to victims of Ondoy and Pepeng.
Paypal’s Mr. Shiliashki confirmed that Paypal Southeast Asia & India is authorized by Singapore’s regulatory authorities to accept and handle payments “only for goods and services” and not donations for non-profits and charities. But we agreed to “move forward”. Paypal would try to seek exemptions from Singapore’s regulatory authorities for “short list” of Philippines-based non-profits and charities. Mr. Shiliashki asked us to help draw up that “short list”.
This entry was posted on Tuesday, October 13th, 2009 at 8:54 pm and is filed under Blog Action, Blog Feature, Breaking News, Commentary, Consumer Rights. You can leave a comment and follow any responses to this entry through the RSS 2.0 feed.
TXTPower update: Last check turned over to PNRC; Final tally of donations: P1,722,817.29 | TXTPower said:
Oct. 13, 2009
[...] today, we received a call from the general manager of Paypal Southeast Asia & India, the outcome of which may help us and others launch online fundraising campaigns for typhoon [...]
Artslave said:
Oct. 13, 2009
nice to hear that from Paypal. Great!
JC John Sese Cuneta said:
Oct. 13, 2009
So, it’s Singapore’s… time to move office here in the Philippines
Seriously.
Mikko said:
Oct. 13, 2009
Woot! Sana magrant ang exemption.
jepoy said:
Oct. 13, 2009
JC – correct!
LetsGoSago.net said:
Oct. 13, 2009
Great, I hope they can fast track it so the Paypal donations can resume soon.
tonyocruz.com » Now it can be told: Paypal ruined online donation drives for Ondoy victims said:
Oct. 14, 2009
[...] [UPDATE: Paypal has apologized.] [...]