Compaq Presario CQ40
[LOL UPDATE, Aug. 18: HP called me up at home with this message -- The notebook's LCD has been replaced and the notebook is ready for pickup. But I already got it yesterday, right? LOL]
After a long 27-day wait, the HP Service Center in Makati City called me up this afternoon with good news I have long waited to hear: My notebook is ready for delivery and its busted LCD screen replaced. I told HP to ditch the delivery because I will instead pick it up this same afternoon, which I did and which made typing this post possible.
The call came just two days after I fired off one long and angry email to an official of the HP Service Center and to HP public relations officers. I wanted to email the HP big bosses in the Philippines but I was not able to get their email addresses.
Here’s the email I sent:
August 14, 2009
Henry Lavado
HP Philippines Service Center
Makati CityDear Mr. Lavado:
I am writing to complain as an HP/Compaq customer who availed of
warranty repair services at your Makati City office. I am extremely
frustrated and disappointed by your “service” and the “lemon” of a
notebook you are selling.Allow me to explain:
1. On July 21, I availed of your service center’s Quick Drop service,
leaving my Compaq Presario CQ40-310AU notebook for possible LCD
replacement. Lines have appeared on the LCD of the notebook, making
about half an inch of the bottom part of LCD not viewable and
therefore difficult to use. (Please note that I only bought this
notebook a few months back, believing that HP/Compaq notebooks are a
good quality buy.)2. Contrary to the promise of the attendant who accepted my notebook
that the center will call me the next day to provide me the tracking
number, I only received a call about it days later.3. Between that date and Aug. 3, I religiously and almost daily made
calls to your center to check the status of the repair. My expectation
was that the LCD was available and would readily be installed and
tested. Please note that you center did not give any information that
no LCD is actually available to satisfy my request for LCD
replacement.4. On Aug. 3, at around 5:00 pm, I received a call from 7511912
informing me that a new LCD will be arriving the next day (Aug. 4).
That was the first time I was informed about the absence of a
replacement LCD.5. On Aug. 10, expecting that the LCD has arrived as per the Aug. 3
advice, I again called up your service center to inquire about my
notebook’s status only to be shocked by the new information that no
LCD has in fact arrived.6. On Aug. 11 or 12, I again called your service center. The attendant
told me that I should have known the status because someone from HP
allegedly called me the previous date for an update. I informed the
attendant that I received no such call. Had that been the case, I
would not have called to ask for an update.7. Just a few minutes ago today, Aug. 14, I received a call from
7511912 informing me that “due to a regional shortage of parts”,
including replacement LCDs, HP Philippines’ service center expects
shipments to arrive by the last week of September or the first week of
October. The caller told me that I can opt to temporarily pull out my
notebook and would just be informed when replacement LCDs have
arrived.While I understand that my notebook is not the only one that needs
your service and attention (your center was full of customers seeking
repairs of their units when I visited last July 21), I wish to point
out that this is no way to treat me or any other customer for that
matter. Your company must respect the most basic consumer right — the
right to adequate and correct information — especially when you deal
with them and when they inquire on the status of the equipment we want
to have repaired or replaced, all under the warranty contracts your
company provided.To tell you the truth, I am actually prepared to wait for a
considerable time for your center to make repairs. But what irks me is
the center’s seeming cavalier attitude towards my requests for
information. Had I been informed as early as July 22 that no such LCD
replacement is available, I would have opted to pull out my notebook
and waited for an advice when such parts arrive from your regional
center. But no, your center sat on my request for repair, deprived me
of the correct information so I can make such a decision. Worse, there
were obvious attempts to embellish the truth.In other societies, computer makers provide customers with service
units as a matter of courtesy and respect. That, sadly, is not done
here, as your attendant told me some days back. At the very least, HP
should immediately act on requests for repairs and if delays are
expected, HP should most respectfully inform affected customers.Where this “regional shortage” leaves me and others whose notebook
LCDs also need replacement, I do not know. We just have to wait as
late as October!? We just have to pray the shortage ends!? We now have
to quietly suffer the inconvenience and humiliation of having bought
lemons!?Reading through one of the forums at TipidPC.com,
it is apparent that there is a growing number of CQ40-310AU notebooks
with busted, faulty LCDs. There is also a mention of replaced LCDs
experiencing the same problems.If your LCD replacements are non-existent due to a regional shortage
which seems to be indefinite (no specific date of replacements can be
provided) and if previous LCD replacements cannot themselves last (as
shared by other users), your company owes me and other customers
replacement of the “lemon” units you sold us.Cordially yours,
Anthony Ian M. Cruz
Thanks to this email, magic happened! HP found a replacement LCD, had it installed to my notebook and I got the call today.
I just received my laptop today from HP service center in paseo. dinala ko last nov 26 and ngayon lang ibinalik sakin yung unit. Hinde ko pa natetest fully but im worrying na maulet na naman yung problema sa lcd ko. let’s keep this thread alive para sa iba pang consumer na naperwisyo nitong unit na to
Im also deeply frustrated using this bad product and click this link below for a proof what happen to me…
http://www.youtube.com/watch?v=UcXBlf9DsCQ
DONT EVER BUY COMPAQ @ HP PRODUCT EVER…
Hi Mr. Cruz,
I was just wondering if the LCD problem of the Compaq Presario CQ40 is exclusive w/ the 310AU series. I own a CQ40-108TU for more than a year now and it works perfectly well. I bought my CQ40 in October 2008, as I have read most of the complaints are bought in 2009.
Thanks
Good news guys… ang bilis mag repair ngaun ng HP ,.. dinala ko ung Laptop ko just last december 4… then sabi nila 1week isolation daw… then nung dec. 11 saktong 1 week.. tumawag ako .. ang sabi ok na daw… tinitesting na lang ung laptop kung meron pang ibang problem maliban sa lcd…. then kahapon … tumawag sya .. ok na daw. ayun pede ng kunin.. ngaun kakauwi ko lng… ang bilis .. d gaya dati inaabot ng 1 month.. btw. sa hp service center ako sa makati pumunta… kaya ung mga me problem dyan na LCd sa presario cq40.. dalin nyo na agad ngaun… para mapabilis ung paggawa…..thx..
>..<
I wish hindi na bumalik ung lines dito sa LCD ko…
Thank you very much kuya Tonyo and Michael Cruz for helping us! at ung iba rin na nagpost ng additional infos thank you!
Merry Christmas sainyo!
I had the same problem with my CQ40. I bought it last May 2009 and the problem started at August. Since I’m far from areas where service centers are located, I was able to bring my unit only last December 13 and surprisingly, got it back yesterday. Well, at least, andito na sakin before the year ended. Mabilis na nga yun coz I was told before by the attendant that I’ll have it back by mid January because of the holidays. Within two weeks andito na ulit. I just hope di na bumalik yung dating problem ng LCD.
…”I agree, it was humiliating.”
Happy New Year, everyone!
ganun din problema ko may 2009 na purchase HP Compaq CQ40-340TU. Ganun din ang problema. Kaso di ko na mahanap ang resibo.
Mas maganda siguro kung sabay sabay tayo lahat magpunta sa DTI at dalahin natin ang mga units natin na defectve para mag file ng complaint vs HP/Compaq. Para mapalitan ng ibang mas ok na unit/model ang mga sirang units natin. Yan siguro ang pinakamaganda. Kung paisa isa complaint lang kasi wala mangyayari. Kung group baka mas pakinggan tayo.
If the owner of this blog can get all the email addresses of the all the comlainants here tapos magkaisa/magkasundo sa pagpunta sa DTI kung kailan at ano oras.
Game?
Same problem i encountered with my CQ40. Also bought it last May and experienced the flickering lines at the bottom of my LCD about October 2009. Since I am abroad, I could not send my unit to the service center of the vendor in the Philippines where I bought my laptop. Until now, the flickering is still happening and week by week the line at the bottom of the LCD keeps on ‘growing’. I have to put my taskbar at the left hand side just to see it. Sigh…
Kailangan na nga yata nating magsama-sama at magtipon-tipon bago maging palso ang warranties ng laptops natin.
Sa mga sira ang laptop (yung may mga linya na ang LCD), dalhin niyo na agad sa HP Service Centers para ma-take note ang problema.
sakin din yun din yung problem. i kakabili ko lang nitong friday (jan.8.2010) mayron ding line sa bottom ng taskbar ko. kainis
punta tayo sa tipidpc.com at look for the thread Compaq CQ40 User witj LCD Problem Dito Tayo!
Dun tayo magkitakita lahat
Thanks.
No dapat tayo lahat punta sa DTI para file a complaint para mareplace yung mga units natin ng maayos. Kasi sayang lang, kahit palitan nila yung lcd ngayun pero marami na ako nabasa na same problem ay bumabalik after a while din.
Yung owner ng thread na ito pls make the initiative to gather all the emails ng mga nag post dito na may same problem then email us please para mapag usapan kung kailan at ano time tayo magpunta sa DTI. Mas ok yun di ba? Maraming salamat.
Pano yung nawalan ng warranty dahil tinangay ng bagyo
Maaayos pa kaya yun
kasi yung sakin binili ng june 26 or 27(saturday yung)
tapos mga 1 month plang, may green lines na sa ibaba
tapos mga 1 month ulit buong screen na ang magflicker
ngayon talagan sira na sya
help pls.
ganun din po ang naeexperience ko sa ngaun. i bought my laptop sa hp trinoma last june and ngaun nagflicker cia sa bottom ng screen. Mas mabuti na ngaun palang my magawa na taung paraan para mapalitan ang lahat ng unit natin. malpit n magexpire ang warranty. nagdadalawang isip ako pumunta sa hp kc nasa batangas area ako ngaun at dito nakabase ang work ko. pls let me know guys kung may bago na news about unit replacement. tnx…
pls help me guyz im going to ask help from imbestigador para mapalitan na ang mga unit natin ol i need is your support. kailangan mabasa nila ang mga message natin…
PEde pong mag tanong sa inyong lahat???? lahat po ba kau, cq40-310au ang gamit na laptop..kc parang parepareho kau ng laptop na gamit eh…..hehe ^^ pati po ba ibang cq40 merong ganitong problema.???
i got my CQ40-310au March 2009 and got broken with the same lcd problem by May 2009. Brought it to HP Makati and got it back 3 weeks after. Now sira parin sha. I’m planning to bring it back again to HP next week. sigh.
I have the same problem but mine is a CQ40-340tu model. I brought it to HP last monday, January 18 and now kakatawag lang nila that I can already pickup my laptop today or on monday. It looks like it is really a defect of the CQ40 series.
hi guys. am experiencing that problem also. can you help me on this please? if sa DTI game ako!
Thanks
i just had the same problem, i brought my notebook last jan. 14 for lcd replacing and got it back yesterday, i fear that the same problem might occur when my warranty comes to its expiry date… i asked one of the employee and told me that i should pay for that if it ever happens,, that’s the real B***S***… not that willing to waste 15k for a busted lcd that’s not really my fault!!! hp….. what are you ganna do??!! just got my notebook sold today:) hopefully and will never buy hp notebook ever again!!
And again sira nanaman ung laptop ko! not the LCD this time… hindi na sya nag ccharge ngayon after about 2 weeks when the LCD and the battery was replaced… sigh… I’m planning to return it this Monday
I’ve changed my mind. I cancelled my n.b selling. I thought ab0ut the buyer, i was concerned t0 what will happen next, i just h0pe the defect w0nt b0ther me again, is this w0rking guys? I think n0one n0tices these conversati0n, we just pray the defects w0nt return or else.. Sigh..
Same here i got the same problem, nag flicker ang bottom ng lcd ko nagulat ako kasi this notebook got the good reviews pa naman.
da fak! after 7mths of using, da flicker appears! akala ko ok unit ko. damnit. madali nalng ba repair ngaun (cebu ako)? at saka d ba nila pkikialaman mga files natin sa hd? or mga software? hayy..
Hi guys, I have the same problem as yours, I bought the laptop last sept. 2009 then the flicker appears this january. dnala ko na sa service center and 3 weeks daw bago makuha. parang sobrang dame nagpapareplace ngaun. go ako sa balak nio pmunta sa dti if ever. nakakainis kc khit mismong service center eh aminado sa problema sa laptop na to. sayang nmn ang oras at pera nten dhil sa defective products ng HP.
Bakit kaya matagal? Dahil ba walang lcd stock for replacement… Pwede kaya kung saka na ewan ang unit kung meron na stock at sure na gagawin na nila?
Same thing happened to my laptop. I’m so upset for having this kind of trouble with my laptop because I’m using if as my main communication with my husband abroad. That’s really frustrating. I bought it last June 2009. How can we report it to the media that would help us change the unit in to a better one. thanks to all for your help
im in the US now. binili ko yung saken nung june of last year. bago pa kami umalis ng misis ko may 2mm na red line sa baba. ngayon more than half the task bar covered na. yung warranty ko dyan lang pede. dun sa napalitan na ang lcd please share nyo naman kung umulit yung problem. kase kung uulit din di ko na pagawa dito. $150.00 dollars ang singil kase. maraming salamat.
meron din ba dito ung may internal battery problem? pag battery lang ang gamit for power almost 20minutes lang ang tinatagal nya. Covered po ba un ng warranty? balak ko kcng pumunta ngaun eh
Wierd,nawala na ang flicker,
Infairness,,, I brought my laptop last Monday to HP Makati for LCD replacement and batery check due to easily gets lowbat and I got it was delivered to me yesterday, Wednesday. Imagine, in a matter of 3 days ok na laptop ko. Thanks to HP, hope everything will be fine now… To all other who has the same problem in LCD, go bring it to HP and get your laptop back with in 3days time…..
WOW!BUHAYNABUHAY TONG THREAD NATO A…BY D WAY,NAPADPAD KO D2 DAHIL UNG CQ40-310AU KO NASA HP SERVICE CENTER CEBU NA NAMAN NGAYON!….”NA NAMAN”,IBIG SABIHIN GALING NA PO DUN SA KANILA UNG PC KO DATI.
NABILI KO PO UNG CQ40 LAST MARCH 8,2009.PAGDATING NG JUNE 2009,MAY RED&GREEN LINES NA NAG APPEAR SA GITNA NG SCREEN,GUZTO KO SANA PAAYOS AGAD KAYA LANG INANTAY KO MUNA LUMALA UNG SIRA.BIRUIN NYO,ILANG BUWAN PALANG SIRA NA!TSAKA NASA IISANG LUGAR LANG UNG CQ40 KO.
PAGDATING NG JULY 13,AYUN NA,LUMALA NA TALAGA,AS IN WALA KO MAKITA SA SCREEN KUNDI MGA LINYANG MAY KULAY AT SUMASAYAW PA.KINABUKASAN DINALA KO HP SERVICE CENTER CEBU PARA PAAYOS.AFTER 3 DAYS OK NA UNG PC KO AT NAKUHA KO AGAD.
NUNG PANAHONG YUN,WALA PA TONG MGA FORUM KAGAYA NITO ABOUT SA CQ40 LCD FLICKERS,KAYA NASABI KO SA SARILI KO,CGURO AKO LANG ATA ANG MAY DEPEKTO NA CQ40…………………………
PAGDATING NG DECEMBER,NAGFLICKER NA NAMAN UNG BOTTOM SCREEN NG MGA 1CM. ANG LAPAD.DI KO MUNA PINAYOS,ANTAY NA NAMN AKONG LUMALA UNG SIRA.
FEBRUARY 15,DUN NA TOTALLY NASIRA UNG DISPLAY KAYA FEB 16 KINABUKASAN DINALA KO NA SA HP SERVICE CENTER CEBU…DIKO PA NAKUKUHA,AFTER 3 DAYS PA CGURO.
DALAWANG BESES NA PO MAY KASO ANG CQ40 KO – AT SA TINGIN KO MAAULIT PA ITO
BUT M PRAYING NA HINDI NA SANA AT SA MGA PC NYO.
KUN MASISIRA MAN ULIT,SANA NAMAN PARECALL NA NG HP ANG MGA LAPTOP MODELS NILA NA MAY DEPEKTO.
GOD BLESS & WISH US LUCK!
-KER
ker_1224@yahoo.com.ph
exact same problem! LCD flickering and battery drains so fast! less than 20 min from full batt to low batt. mr tonyo cruz can you post henry lavado’s email address? wala kasi sa link ngg “HP public relations officers” THANK YOU.
Haha. Kagay ninyong lahat, ganyan din ang problema ko. Kala ko nung una dahil sakin un kasi mahilig ako maglaro dito. Pero ang sabi naman kasi nung nagbebenta, specialized daw tong unti na bibilin ko kaya eto mas bagay sakin. Eun, binili ko naman. Tsaka iniingatan kong wag uminit ng matagal. Ang napansin ko lang, madali syang maginit kaya tinatapatan ko sya ng electric fan. (SOSYAL NA LAPTOP) Buwan din nung nagsimulang lumitaw ung lines sa baba pero indi naman lumaki. Ganon parin ung size. Mga 1 cm lang. Habang napapansin ko ung flickers, kasi parang tataas pa sya, naghohope nlng ako na wag na tumaas or kung mas maganda, mawala na lang. Pero di gaya nung iba, lumala pa ung sira at whole LCD screen na ung natakpan. Di ko na inabot yun. T_T kagabi lang, naglalaro ako ng biglang mag white ung screen. nawawala wala sya. 2 times un hanggang sa nagging gray nalang ang screen everytime na i-try kong buksan. T_T LCD lang talaga ung problem kasi based dun sa mga sounds, nagrurun sya ng matino. may password kasi ung akin kaya kahit gray ung screen at wala akong makita kundi yon, tinype ko ung password at tenen! accepted ung password pero ung screen gray parin. Pero alam ko na nasa desktop na sya. HAHAHA.
hi, same thing happened to my CQ40-339TU,may dad bought this in singapore as a gift for me, i think that was march or april 2009. i started having problem with my laptop 2 months ago,there is still flickering line at the bottom of my cq40, MY PROBLEM IS THAT SINCE THIS IS JUST A GIFT FROM MY DAD I DON’T HAVE THE RECEIPT OF THIS AND MY DAD ALREADY LOST THE RECEIPT.I’VE READ THE WARRANTY OF MY CQ40 IT SAY’S INTERNATIONAL WARRANTY. WILL MY LAPTOP BE ALSO ACCEPTED AND REPLACED THE LCD EVEN IF I DON’T HAVE THE RECEIPT AND EVEN IF IT IS BOUGHT IN SINGAPORE? COULD SOMEONE PLEASE ANSWER ME? I REALLY NEED HELP ON THIS.
tonyo, I have the same unit. So far it’s working. also been playing some games but always on lower graphics. wala pa ring problema. but i do agree that HP’s customer service is quite slow. i had an ipaq before and it took them 8 months (yes MONTHS) to get it back to me and all it needed was a new battery replacement. then again, that was in 2004. medyo matagal na haha!
SA PAGKAKAALAM KO,DI NA KAILANGAN NG RECEIPT DAHIL ALAM NG MGA TAGA HP KUN KAILAN NYO NABAYARAN/NABILI YUNG LAPTOP NYO AT ALAM NILA KUN HANGAN KELAN WARRANTY NITO DAHIL NAKASAVE ITO SA DATABASE/RECORDS NILA AT PRODUCT NO AT SERIAL NO. LANG NAMAN TITINGNAN NILA SA UNIT NYO PARA MALANAM KUN UNDER WARRANTY PABA ITO.
YUNG NAGPAYOS AKO.DI NA PO HINANAP RECEIPT.KASI ANG RECEIPT,HINAHANAP LANG YAN NUNG MGA DISTRIBUTOR O STORE KUN SAN NYO NABILI YUNG UNIT.KUN MAGPAPAAYOS KAYO SA SIRANG UNIT NYO,KAYO NA DAPAT MISMO ANG MAGPAAYOS SA SERVICE CENTER AT WAG NYO DALHIN SA TINDAHAN KUN SAN NYO ITO NABILI…
grabe nman pala talaga.. puro sira ang LCD..ganyan din po ung sken.. lines s ibaba..d ko pa po nkukuha s service center..s sta rosa laguna.. sbe nila 5 working days dw magagawa na.. sana nman..available nman dw ung parts..dp lng nde2liver s knila.. galing po dubai ung laptop ko.. s mga ngt2nong po..kung mpapagawa khit walang resibo at s ibang bansa binili..opo! mapapagawa nyo po s mga service centers..tignan lng po nila ung serial number kung covered pa po ng warranty ung unit nyo..akala ko nga nung una..d ko n mapagawa kc nga s ibang bansa din galing..my nkapagsabi lng sken n itry ko tumawag s service center..at buti nman pwede pala! kya sa mga meron ganito problema n binili s ibang bansa..dalahin nyo n po.. at ta2nggapin po nila yan..khit walang resibo.. SANA NMAN PGKATAPOS MGAWA NUNG UNIT KO.. DNA MAULIT..KC MAY15 TAPOS N PO..ANG WARRANTY NYA..
Good thing mas ok ang service center d2 sa Naga City, Camarines Sur…. “Bitstop computers”… pareho din ng mga problema nyo ang nangyari d2 sa Compaq CQ40 ko…. Mabilis lang nagawa at hindi nila kailangan paiwan sa kanila unit… after 3 days ng pagapply ko for repairs sila mismo nagtxt sakin na dumating na yung LCD na ipapalit… Sa may mga problema din sa parehong unit d2 sa Bicol, try nyo sa rin sa Bitstop Computers, J Hernandez Ave, Naga City…
naku.. balak ko pa naman bumili ngaun ng ganitong lappy kasi attractive ung price.. meron bang magandang counterpart na ibang lappy na parehas lang ng price ng cq40?
Sir, i’m currently working sa service center nila. Most of the issues is about the LCD. Ung time frame ng pag ayos dapat 3-5 days lang. Ganito po nangyayari sa area namin, enduser will go to the reseller para ireklamo ung unit n binili, ipapaiwan then may schedule po para pick-up ng mga units goin to the service center. tapos assign sa service engineer, isolate the unit then request for the part. Tapos pag dumating, aayusin na then release the unit.
Eastwood City. May service center din po jan. MSI-ECS sa TOPY Building po. Look for AERIC EDRALIN. Ako po un. I will help you po if ano po maitutulong ko. Remember, Service Engineer po ako, hindi po ako may ari ng HP.Wag po magalit sakin. God Bless-
Lost POP! Proof of Purchase, un ung hinahanap para makita if warranty pa. As a service engineer, makikita po namin if under warranty pa ito or hindi na. Serial number and part number. I’ll post my email and ym para po makatulong ako. aeric.edralin@yahoo.com
COVER PO NG WARRANTY ANG PARTS AND LABOR. SOME UNITS KASAMA PATI OS. SANA NGA LANG PO, WAG PO NATIN BUKSAN OR BAKLASIN. SERVICE PROVIDER LANG PO ANG PWEDE. VOID WARRANTY PAG NAGKAGANUN PO.
Hi, I just want to know if you still have the same problem now? Or everything has been fixed.
Hi guys, ganyan din case ng CQ40 ko, i bought it last sept 2009 sa moa accent micro, dis march lang lumabas ung line sa ibaba, plan ko dalhin sa service center nila sa makati, i hope magawa agad, dun sa nagpost na sana i-recall ng hp unit na deffective eh agree ako if pupunta sa dti join ako. God bless!
If you have problems regarding your units, just pm me.
aeric.edralin@yahoo.com
It seems that I’m not the only person experiencing the same problem with this unit. But my main concern right now is I bought my unit January 2009, so its basically out of warranty now. Already heard some few complaints from some people about this model but since I’ve never had a problem with mine, I didn’t mind that much. But just a weeks ago, it started to flicker and as the day goes, it only get worse. Now everytime I open my laptop, all I see is just half of the screen with streaks across in it. If I only knew that this will happen, I just wish I’ve disposed my unit and opt to buy a new one (definitely NOT COMPAQ). Please help if HP also accommodates out-of-warranty defective units? I agree that HP should consider a recall, since the problem is evidently existing and not just isolated cases.
@ JOWI
Yes, HP accommodates out-of-warranty defective units but with cost. May I know what exact unit do you have?
pm me: aeric.edralin@yahoo.com
Methinks HP should initiate a recall of its defective products.